cannot Enroll on iPad - endless loop

From my Backend on a Browser, I select a user and click Enroll
Then I enter an email at the bottom left and I receive this:


When I click that button, IT DOES NOT LAUNCH the iPad JA app.
It runs the link…
https://embark.mobi/enroll?h=66cc8375427e3cee0298.backend.us.journeyapps.com&k=63624019440803&t=j
which shows this:

Which still does not launch the iPad Application - that “Enroll on Mobile Device” link just takes me to a web page:

Bear in mind, I’m on my iPad. I can’t use the iPad to take a picture with the camera of its own screen. You CAN tap-and-hold the QRCode for some options… but opening the link just continues the circle (And most users aren’t aware of that ability since usually you take a picture of the QRCode).

Anyway, users cannot open the JAContainer app to enroll.
Stuck, Jaymer…